FAQ

General

Where are you located?

We have three stores in Winnipeg, MB and one store in Morden, MB.

What services do you offer?

Each of our stores are able to provide the following services. 
Appraisals

What is your warranty?

When you purchase diamond jewellery from Appelt's Diamonds, it's guaranteed at no additional charge.

From the pretty, little diamonds all the way up to the big, dazzling ones—even if you lose a diamond—we'll fix it or replace it. All maintenance is free, forever. It's that simple.

Learn more about our Rock Solid Diamond Warranty here 

Do you buy gold?

Yes! All of our locations are able to buy gold for either cash or an Appelt's gift card.

Do you offer financing?

Yes! We understand some jewellery purchases come with a substantial upfront cost, which is why we offer a variety of payment methods. One of these options is Flexiti, which allows you to take home the ring as soon as it arrives, while spreading out payments over a specific period of time, with low interest. Layaway is the second option, which allows you to make payments over a period of time before taking home the ring.

Jewellery Repair

Do you provide jewellery repairs?

Yes! Our on-site goldsmiths can transform your jewellery to be just as it was when you received that special item.

Is my jewellery sent away for repair?

For most repairs, we are able to repair them in one of our stores.

What type of repairs do they do?

Our goldsmiths are able to repair chains, replace gemstones, re-tip claws, create custom pieces, size rings, and SO much more. We can even repair eyeglasses!

How long does it take for the repair to be completed?

The average time for most ring sizing is one week! The time varies depending on the type of repair that is being done.

How much does it cost?

Click here for the approximate cost of our most common services. For an accurate quote, bring in your jewellery for a FREE estimate. All fees are given upfront, so you have the choice of whether to go forward with the repair.

Watch Repair

Do you provide watch repairs?

Yes! Our on-site horologist can repair your watch back to as it was when you first received it.

What type of watch repairs do you do?

We are able to repair and replace batteries, gaskets, pins, clasps, stems, crowns and pushers, crystal and the bracelet. As well we can perform a complete overhaul on your watch if needed, water test and seal it, and remove links. Our service department is ready to help you revitalize your watch. 

How long does it take for the repair to be completed?

The average time for most battery replacements is 5 days! The time varies depending on the type of repair that is being done.

How much does it cost?

Click here for the approximate cost of our most common services. For an accurate quote, bring in your watch for a FREE estimate. All fees are given upfront, so you have the choice of whether to go forward with the repair.

Online Orders & Shipping

Where do you ship to?

At this moment, we ship anywhere in Canada except Saskatchewan, Quebec and British Columbia. If you would like to ship to these provinces, please contact us, and we would be happy to assist you. To learn more about our shipping, click here.

How much is shipping?

Shipping is calculated at check-out, where you will be able to select from a few options from Canada Post. For your peace of mind and to ensure the safe delivery of the items, we require a signature upon delivery.

We are happy to offer free pick-up at any of our locations, and free shipping on all orders of $150. 

To learn more about our shipping, click here.

How long does it take for orders to be processed?

For in-stock items, the processing time will be approximately 2-3 business days. You will be notified when the item is processed & ready to be shipped. 

All orders are subject to availability and credit authentication. During the sale and holiday periods, additional processing time may be required. 

To learn more about our shipping and online order process, click here.

Buying an Engagement Ring

Can I buy and take home an engagement ring that day?

Yes, we do have some rings that are already set with a diamond if you would like to buy it and take it home that day. However, we also have rings that require a special order to be placed. This allows you to customize it to your exact preference, including the stone shape and size. A special order ring can take between 4 to 6 weeks to be hand-crafted by the designers. Occasionally it is possible to rush a ring if you have a deadline; however, it is essential that you mention this to your Diamond Specialist at your appointment. You don't want to rush through the engagement ring process, which is why we always suggest you give yourself as much time as possible.

I am interested in looking at engagement rings. Can I just walk-in?

Of course! We do not require an appointment to come in and meet with one of our Diamond Specialists, and we do encourage you to drop in when it is convenient for you. 

However, if you know that there is a specific date and time you would like to visit one of our stores, feel free to book an appointment at your closest location.

Do you have a warranty on diamond rings?

Yes, we have one of the most comprehensive warranties on diamond rings. When you purchase diamond jewellery from Appelt's Diamonds, it's guaranteed at no additional charge with our Rock Solid Diamond Warranty. 

From the pretty, little diamonds all the way up to the big, dazzling ones—even if you lose a diamond—we'll fix it or replace it. All maintenance is free, forever. It's that simple.

Learn more about our Rock Solid Diamond Warranty here.

I noticed on your website your rings say "Centre Stone Not Included." Are the ring and diamond separate costs?

Yes, most of our engagement ring mounts (the ring itself) and the centre stone are sold separately. We believe that your ring is a symbol of the love that you two share, so it should be unique to you. 

Since the two items are sold separately, you can choose the perfect stone, and mount, instead of having to compromise on one or the other.  

This also allows you to have more control over your ring and budget since you can decide which aspects of the ring and stone are important to you.

I have a limited budget. Can I afford to buy a ring at Appelt's?

Yes! At Appelt's, we believe that everyone is welcomed in our stores, regardless of their budget. So, yes we carry 3-carat diamond rings, but we also can customize the rings so that it fits within your budget. We are here to ensure that you have the best experience possible regardless of your budget.

How much should I spend on an engagement ring?

One of our core beliefs is that your ring should be a symbol of your love, not what your coworker says you should spend. This is why we recommend that you evaluate what you and your partner would like in a ring and what you are comfortable spending. Remember, the meaning behind the ring will outshine its physical beauty. 

We are here to assist you in finding the perfect ring within your set budget. This means if you have $50,000 to spend amazing, if you have $1000 to spend amazing, we are just excited to help you celebrate your love story.

Do I have to pay for the ring all at once?

We understand that purchasing an engagement ring can be a substantial purchase to pay for all at once, which is why we offer two ways to finance the ring. 

We have partnered with Flexiti, which allows you to take home the ring as soon as it arrives, while spreading out payments over a period of time, with low interest.

The second option is layaway, which allows you to make payments over a period of time before taking home the ring.

What makes Appelt's different?

While there are plenty of amazing jewellers out there, we believe that we are uniquely positioned to help you find your dream ring. 

With over 80 years of experience in the jewellery, we have learned A LOT. All of this knowledge is taught to our Diamond Specialists so they can educate you on all things diamonds and rings. 

We believe that in order to make the best decision regarding your ring, you need to be equipped with the proper knowledge about all the terms you hear such as Total Carat Weight (CTW or TCW), which means all of the diamonds on the ring including the small diamonds on the band and the centre diamond equals a carat. 

We also believe that you should have total control over your ring, which is why we allow you to choose your loose diamond and your mount (the ring) separately. This will enable you to customize your ring but also stay within your budget by prioritizing what is important to you. 

As well, with every diamond ring, our Rock Solid Diamond Warranty comes completely free! This warranty is one of the most comprehensive warranties in Manitoba; it covers all maintenance for free, forever! This includes rhodium plating, fixing damaged claws, replacing damaged or lost stone (including the centre stone), which allows your ring to remain a shining, shimmering symbol of your love. Click here to learn more about our warranty.

At Appelt's, we want to celebrate your love story, not just today but forever.

Wedding Band

When should I start looking for wedding bands?

You can never be too early when looking for wedding bands. As most wedding bands take 4-6 weeks to come in, we suggest coming into one of our locations within a few months of getting engaged.

Can I just walk-in?

Of course! We do not require an appointment to come in and meet with one of our Diamond Specialists and encourage you to drop in when it is convenient for you.

Which metal should I get?

Similar to our engagement rings, there are different metals that you can get your wedding band in, which include yellow and white gold, palladium and platinum. 

We always suggest that your wedding bands match the engagement ring and each other. However, these are a symbol of your love, so feel free to make it as unique as you are by mixing metals.