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Frequently asked questions

Products are reordered on a regular basis.

If a product you want is out of stock, please feel free to send us a message with the product you are looking for in the subject line. We will send you a notification when they are back in stock!

Our customers' satisfaction is our number one priority.

We offer a full refund within two weeks from pickup date, with proof of purchase or original receipt.

Please note that customers will be responsible for shipping costs.

Custom, special orders, and final sale items are not eligible for return.

Our Rock Solid Diamond Warranty ensures your jewellery will forever look as good as the day you bought it.

For all diamond jewellery purchased from Appelt's, all maintainence and cleaning is free, and any lost diamonds are replaced free of charge.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes between 3 - 9 business days.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.