Refund policy

Returns

To request a refund, please email info@appelts.ca

We want you to be 100% completely satisfied with your Appelt's Diamonds purchase. If for whatever reason, you are not completely satisfied with your purchase, we will exchange or refund the item within 14 days of the pick-up date. Simply bring your merchandise back in its unaltered, original condition with the original receipt and packaging. Sale, clearance, and custom items are final sale.

All returns are subject to inspection for tampering, altering, or any other changes outside of our knowledge.

Refunds will be made in the same manner in which payment was made at the time of purchase. For returns over $5,000 or items originally purchased by cash in excess of $200, a cheque will be issued from our head office within 7 days of the return.

Holiday Returns:

Any items purchased after November 1, 2025 can be returned or exchanged until January 14, 2026. Items must be unworn and in original packaging. Original receipt is required and will be refunded to original form of payment. Items with a gift receipt are exchange only.

Online Orders

To return an online purchase, please email info@appelts.ca to request a return authentication number, which will allow you to ship the item back or return in-store. Please note, you will be responsible for paying for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you made an online purchase in-store please bring in the receipt. 

If you are shipping an item over $75, we suggest using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Engagement Ring Returns

All engagement rings can be returned within 30 days of the purchase date. *Fees may apply.

Any diamond certificates, warranties, special documentation, care cloths or jewellery cleaners must accompany any return or a regular retail fee will apply on each item. 

Special Order Returns

Merchandise that has been special ordered can be returned with a restocking fee of 35%. Customized or modified merchandise, including engraved items cannot be returned or exchanged.